FAQ

How long does delivery take?

Orders are dispatched within 1–3 working days. Delivery within the UK then takes 5–10 working days. Every order is tracked.

How much does shipping cost?

Standard tracked shipping within the UK costs £3.99. Orders of £50 or more ship free.

Will my order arrive in time for Christmas?

Please allow up to 13 working days from order to delivery. For Christmas we recommend ordering by early December. We will always tell you honestly if an item is delayed.

How do I choose the right toy for my child's age?

Every product page shows the age range the toy is suitable for. Our gift guides for 0–1, 1–3, 3–5, 6–8 and 9–12 years help you find something suitable.

Are your toys safe?

Our toys are intended to meet the safety requirements that apply to toys sold in the UK, and safety information is supplied with each product. Please always follow the age recommendation and warnings. Toys with small parts are not suitable for children under 3 years, and we recommend adult supervision during play.

Do the toys need batteries?

The product page tells you whether a toy is battery operated, rechargeable via USB or needs no power at all. Unless stated otherwise, standard batteries are not included.

Can I return a toy?

Yes. You can try your order for 30 days from delivery and return it for a full refund of the purchase price. Return shipping is paid by the customer, unless the item is faulty or wrong. Hygiene-sensitive items (e.g. training pants) must be unused and sealed. All details are in our Refund Policy.

How quickly will I get my refund?

Within 5 working days after we receive your return, to your original payment method.

What if my item arrives damaged or faulty?

Send us a photo within 30 days of delivery and we will send a free replacement or a full refund.

Which payment methods do you accept?

All payment methods shown at checkout, such as Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.

How can I contact you?

E-mail support@littlebritons.uk or call +49 175 2437033 (Monday to Friday, 9:00–17:00 (UK time)). We reply within 24 hours on working days.