Returns Policy
Returns & Refund Policy
30-day money-back guarantee
Try your order risk-free for 30 days from the day it is delivered. If you are not happy, you can return it within these 30 days for a full refund of the purchase price – no reasons needed. This includes your statutory right to cancel within 14 days under the Consumer Contracts Regulations.
Condition
Items must be unused, in their original condition and, where possible, in their original packaging. For hygiene reasons, training pants, bath toys and other hygiene-sensitive items can only be returned unused and in their original sealed packaging, unless they are faulty.
How to return
- E-mail us at support@littlebritons.uk with your order number and the item(s) you would like to return.
- We will reply within 24 hours on working days with the return address and instructions.
- Send the item back to us. Please keep your proof of postage.
Return costs
The customer pays the cost of return shipping. If an item is faulty, damaged or we sent the wrong item, we cover the return costs or send a free replacement.
Refunds
Once we have received and checked your return, we refund the full purchase price within 5 working days to your original payment method. If you return your whole order within 14 days, we also refund the original standard shipping costs.
Exchanges
Want a different colour, design or size? Simply return the item and place a new order, or contact us and we will help.
Faulty items
If an item arrives faulty or damaged, contact us within 30 days of delivery with a photo. We will send a free replacement or a full refund – you will not need to pay anything.
Contact
Little Britons
Operated by Nevio Marasa (sole trader (Einzelunternehmen))
Kirchstraße 2
56753 Mertloch
Germany
E-mail: support@littlebritons.uk
Phone: +49 175 2437033
Customer service hours: Monday to Friday, 9:00–17:00 (UK time)